Payment Info
Chemical Planet EU offers customers several payment methods.
Bitcoin
Bitcoin is a secure, fast and fee-free way to pay for your order. Bitcoin transactions are quickly becoming a preferred payment method. If it's important for you to remain anonymous, meaning you don't want to leave a paper trail with your banks, then paying with Bitcoin is the absolute best method for you. If you are new to Bitcoin, then please read our step-by-step guide on Bitcoin payments..
- Place an order and choose Bitcoin
- Follow the instructions in the confirmation email and pay the total amount
- Expected payment processing time: 3-4 hours*
- You will receive an email with the invoice when your payment is received
- Your order will be shipped within 24 hours after payment is received
- You will receive an email with the shipping details and tracking code (if applicable)
*Note that we’re depending on external parties for the expected processing time of your payment, therefore we can’t guarantee your payment will arrive to us within this timeframe. However, we carefully selected our payment partners and have a good experience with their reliability. Holidays and weekends might delay the expected processing time.
Western Union
Western Union allows you to send money to our bank account online, from your phone and locally. Please note that we do not collect money from Western Union locations. Use the 'direct to bank account' method. Western Union is available worldwide. Our Western Union details will be displayed at checkout.
- Place an order and select Western Union
- Transfer the total amount 'Direct to Bank Account' using Western Union
- Expected payment processing time: 2-3 days depending on location*
- You will receive an email with the invoice when your payment is confirmed
- Your order will be shipped within 24 hours after payment is received
- You will receive an email with the shipping details and tracking code (if applicable)
*Note that we’re depending on external parties for the expected processing time of your payment, therefore we can’t guarantee your payment will arrive to us within this timeframe. However, we carefully selected our payment partners and have a good experience with their reliability. Holidays and weekends might delay the expected processing time.
Payment by bank transfer
If you pay by bank transfer, you will be shown our bank details when you complete your order. Your order number must appear in the bank transfer reference field, which will minimize delays in processing your order. Please only use the order number for your reference.
- Place an order and choose payment by bank transfer
- Transfer the total amount to our bank account
- *Add your order number as reference*
- Expected payment processing time: domestic direct - international 2-3 days
- You will receive an email with the invoice when your payment is received
- Your order will be shipped within 24 hours after payment received
- You will receive an email with the shipping details and tracking code (if applicable)
*Note that we’re depending on external parties for the expected processing time of your payment, therefore we can’t guarantee your payment will arrive to us within this timeframe. However, we carefully selected our payment partners and have a good experience with their reliability. Holidays and weekends might delay the expected processing time.
Credit and debit card payment
Please note that credit and debit card payments are unavailable now due to technical issues. We are working hard to provide you payment method, and we will inform you as soon as we complete this process.
The PREVIOUS terms and conditions for using Visa or Mastercard were:
- Correct email ID and phone number
- No multiple attempts on declined cards
- Max of €1,500 per transaction
For some countries, there was a limit on transactions made by card, and any orders that exceed this limit must be topped up with an alternative payment - this includes Bitcoin, Western Union and bank transfer. The maximum amount you can spend with your card was €200.
Security information: Debit and credit card payments are safe and secure with us at all times. Our gateway has 256-bit encrypted SSL encryption. In addition to standard banking regulatory guidelines for processing debit and credit card payments to prevent fraud, we also use third-party security solutions - these are 3D Secure, verified by Visa, and Safepay for Mastercard.
Please contact us at info@chemicalplanet.net or start a chat if you have questions about our payment methods.
*Note that we’re depending on external parties for the expected processing time of your payment, therefore we can’t guarantee your payment will arrive to us within this timeframe. However, we carefully selected our payment partners and have a good experience with their reliability. Holidays and weekends might delay the expected processing time.
